Privacy Policy
At JokaRoom Casino, we value the trust and loyalty of our players. Protecting personal data is a priority, and we are committed to handling information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect data to support transparency and informed decision-making when using our casino services.
Data Processing
This Privacy Policy describes how JokaRoom Casino processes players’ personal data in line with gambling and compliance requirements. Data processing is necessary to provide access to games and associated services, manage player accounts, process payments, and maintain platform security.
JokaRoom Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming licence issued by Antillephone N.V.
Acceptance of this Privacy Policy is required to use our services. We may update this policy from time to time, and we recommend reviewing it periodically. Continued use of JokaRoom Casino after updates are published indicates acceptance of the revised policy.
Collection of Information
We may collect personal information through our website and services, including:
- Registration and communication data, such as details provided during account setup or later communication, including names, contact details, and identification documents where required
- Interaction records, such as logs of communications via email, live chat, or other channels
- Transaction and usage data, such as records of financial transactions, deposits, withdrawals, and website activity
- Compliance documentation, such as documents required for identity verification and adherence to regulatory obligations
Usage of Information
The personal data we collect may be used for the following purposes:
- Processing transactions and managing bets
- Delivering the services and support requested
- Performing verification and compliance checks
- Sending promotional content, subject to explicit consent
- Ensuring legal compliance, including adherence to anti-money laundering requirements
- Monitoring and preventing fraudulent or illegal activities
- Conducting research and analysing data to improve our services and user experience
Marketing Communications
If consent is provided, we may use personal data to send promotional communications regarding JokaRoom Casino products and services. Marketing communications can be stopped at any time by:
- Updating marketing preferences via account settings where available
- Contacting customer support to opt out of promotional messages
Disclosure of Information
Personal data is never sold or rented. However, it may be shared where necessary, including:
- Within our group, to facilitate service delivery and account operations
- With trusted partners, for processing purposes and to meet regulatory requirements
- With third-party providers, for tasks such as payment processing, data verification, fraud prevention, and security services
All disclosures are made under confidentiality and security obligations designed to protect personal information.
Data Security and Retention
JokaRoom Casino applies appropriate technical and organisational security measures to protect personal data, in line with applicable legal standards. Personal data is retained only for as long as necessary to meet operational and regulatory requirements. This may include retaining certain records for a minimum of five years following account closure where required by anti-money laundering rules.
Cookies and Tracking
To enhance user experience, JokaRoom Casino uses cookies and similar tracking technologies. These tools help us:
- Analyse site usage and performance
- Improve website functionality and maintain user preferences
- Support marketing activities where permitted
Cookie preferences can be managed through browser settings. Restricting cookies may affect site functionality and certain features.
Your Rights and Contact Information
Players may have the right to access, correct, or request deletion of personal data, and to object to the use of information for marketing purposes where applicable. If there are concerns or requests, players can contact our Data Protection Officer (DPO) via email using the contact details provided on our website. Under GDPR, players may also file complaints with the appropriate regulatory authorities.
This Privacy Policy reflects JokaRoom Casino’s commitment to protecting privacy while maintaining a secure, compliant, and enjoyable gaming environment. If there are questions or assistance needed regarding personal data, please contact our support team.
